Question 1

When will my order ship?

Accepted Answer

Orders are typically processed within 24–48 hours.Orders placed on Sundays, holidays, during collection releases or during periods of high order volume may require additional processing time.Processing time is separate from the shipping time selected during checkout.Once your order has shipped, tracking information will be sent through the contact information provided during checkout.

Question 2

Can I change or cancel my order?

Accepted Answer

To request an order change or cancellation, DM @1221.apparel on Instagram as soon as possible. Instagram is the quickest way to contact our team.Changes and cancellations are not guaranteed once an order has entered processing.Orders that have already shipped cannot be changed or canceled.

Question 3

Can I correct my shipping address?

Accepted Answer

DM @1221.apparel on Instagram immediately if an address correction is needed.Address corrections are not guaranteed once an order has entered processing or has been shipped.Customers are responsible for entering a complete and accurate shipping address during checkout.

Question 4

Do you accept returns or exchanges?

Accepted Answer

No. All purchases are final sale.We do not accept returns, refunds, size exchanges, color exchanges or product exchanges, except where required by law.Please carefully review all product information, measurements and sizing details before completing your purchase.

Question 5

What happens if my order arrives damaged or incorrect?

Accepted Answer

DM @1221.apparel on Instagram with your order number and clear photographs of the item and packaging.Each issue will be reviewed individually. Reporting an issue does not automatically guarantee a refund or replacement.

Question 6

Do you ship internationally?

Accepted Answer

Yes. 1221 Apparel ships internationally.International customers are responsible for any customs fees, import duties, taxes or additional charges required by their country.These charges are not included in the product price or shipping cost.

Question 7

Will sold-out items be restocked?

Accepted Answer

No. This is a limited collection, and sold-out items will not be restocked.Follow @1221.apparel and turn on post notifications for future collections and releases.

Question 8

How should I care for my item?

Accepted Answer

Dry clean or carefully hand-wash only.Do not machine wash or machine dry.To remove wrinkles from the ultrasuede detailing, turn the item inside out and carefully steam it from the inside.Do not iron or apply direct heat to the rhinestones, ultrasuede appliqué or specialty detailing.

Question 9

Where can I leave feedback?

Accepted Answer

DM @1221.apparel on Instagram with any feedback, questions or concerns.Customer support is available from 9:00 AM–5:00 PM Pacific Time.

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FAQ

Frequently asked questions